Lab 08 - Manager's Monday (final assignment)

Lab 08 - Manager’s Monday (final assignment)

Time: 35 minutes Work: individually, with Copilot in all apps Hand-in: folder Záverečná úloha in your OneDrive, shared with the trainer Chapter: Final assignment and quiz

Situation

The CEO has given you a task: “By Thursday I want the complaint from RSC Stred resolved and a clear plan for how service in Košice gets to a 92 % SLA.”

You already have all the information: the complaint from Ing. Mráz, Marek Oravec’s e-mail about the SLA, the file Servisne_tikety_Q3_2026.xlsx, the posts in the Servis channel and the Košice data in the revenue file.

What you hand in (4 outputs)

1. Corrective action plan for the customer – Word (max. 1 page)

Napravny_plan_RSC_Stred.docx – causes of the repeated failures of the sign on R1 km 45.2, actions taken, planned actions with dates, how we will prevent missing the SLA. Professional tone, no internal figures (cost, margin). In Slovak.

2. Three slides for the management meeting – PowerPoint (company template)

Servis_Kosice_porada.pptx – (1) the problem in numbers: SLA Košice vs. other regions with a chart or table, (2) causes, (3) proposed solution and what needs approval. Speaker notes on every slide.

3. Decision for Marek – e-mail (Outlook, save as draft)

Reply to the e-mail SLA Q3 – Košice pod cieľom: which of his proposals you approve (support from BB, hiring bonus, cooling check), with a short reason and next steps. Put a screenshot of the draft in the folder or send the e-mail to the trainer.

4. Tasks – Planner or To Do

At least 4 tasks from the plan (owner, due date) in the plan Úlohy vedenia divízií or in your To Do. Screenshot into the folder.

Rules

• Use Copilot – but you are responsible for the result. Check the numbers.
• For every output note the main prompt you used (a file Prompty.txt in the same folder is enough) – prompt quality is assessed too.
• After 35 minutes share the folder with the trainer (Share → trainer account → Can view).

Assessment

See the criteria – max. 12 points, pass from 8 points.