Stories and sources
Stories and sources
Examples from the course with sources. Status as of October 2026 – treat vendor figures as illustrations, not benchmarks.
Research and surveys
| Topic | Key finding | Source |
|---|---|---|
| Jagged frontier (HBS & BCG, 2023) | 758 consultants: inside the frontier +12 % tasks, 25 % faster, +40 % quality; outside it 19 pp fewer correct solutions | SSRN 4573321 |
| Generative AI at Work (2023) | 5,179 support agents: +14 % issues resolved, novices +34 % | NBER w31161 |
| METR (July 2025) | experienced developers 19 % slower with AI, believed they were 20 % faster | METR |
| UK DBT – M365 Copilot (2024–25) | 72 % satisfied, no robust evidence of productivity gains | The Register |
| GitHub Copilot (2023) | controlled experiment: task 55.8 % faster | arXiv 2302.06590 |
| MIT NANDA (2025) | 95 % of GenAI pilots with no P&L impact; buying ~67 % success | Fortune |
| Gartner (2025) | 40 %+ of agentic projects cancelled by end of 2027 | Gartner |
Successes
| Example | What happened | Source |
|---|---|---|
| Lumen (2024) | sellers save ~4 h a week, ~$50 M a year (Microsoft customer story) | Microsoft |
| JPMorgan COiN (2017) | reading loan agreements – 360,000 hours of work a year | ABA Journal |
| Unilever (2017–2019) | AI in early rounds of graduate hiring | Business Insider |
| IKEA (2023) | bot Billie 47 % of queries, 8,500 staff retrained as design advisers | Retail Gazette |
Failures
| Example | What happened | Source |
|---|---|---|
| Chevrolet of Watsonville (2023) | chatbot “agreed” to sell a Tahoe for $1 | AI Incident Database |
| Amazon (2014–2018) | CV model penalised women, scrapped | CNBC / Reuters |
| Zillow Offers (2021) | algorithm overpaid for homes, unit closed, −25 % staff | CNBC |
| Air Canada (2024) | the company is liable for what its chatbot says | CanLII 2024 BCCRT 149 |
| Klarna (2024–2025) | AI “doing the work of 700”, then lower quality and rehiring | Entrepreneur |
| Mata v. Avianca (2023) | 6 invented rulings, $5,000 fine | Wikipedia |
| Deloitte Australia (2025) | report with invented citations, partial refund | CTV News |
| Samsung (2023) | source code in public ChatGPT, AI ban | The Register |
| McDonald’s (2024) | end of the IBM AI drive-thru test | Nation’s Restaurant News |
| EchoLeak (2025) | zero-click prompt injection in M365 Copilot, fixed | The Hacker News |
| Commonwealth Bank (2025) | voice bot replacing 45 people, U-turn and apology | Bloomberg |
| Duolingo (2025) | “AI-first” memo, user backlash | Fortune |
| OpenClaw (February 2026) | agent deleted hundreds of e-mails, ignored instruction | OECD AI Incidents |
| PocketOS (April 2026) | coding agent deleted the production database and backups | Zenity |
Tools and legislation
| Topic | Source |
|---|---|
| Copilot Cowork – GA 16 June 2026 | Microsoft 365 Blog |
| Microsoft Scout – launch (Build 2026) | TechCrunch |
| Microsoft Scout – admin and prerequisites | Microsoft Learn |
| Agent 365 – GA May 2026 | CloudEagle |
| AI Act after the Digital Omnibus – timeline | Future of Privacy Forum |
| AI Act – Omnibus changes | Morgan Lewis |
| AI regulation in Slovakia | CMS AI Regulation Scanner |