| Agent | AI given a goal, tools and permissions that carries out several steps by itself (e.g. Copilot Cowork, a custom Copilot Studio agent). |
| Agent 365 | Microsoft’s tool to inventory, identify, govern and block AI agents in a company. |
| AI Act | The EU regulation on artificial intelligence. It classifies AI by risk: prohibited, high risk, transparency, minimal. |
| AI literacy | Companies’ duty to support people who use or decide about AI in understanding it (AI Act Art. 4). |
| Baseline | The measured state before a change – without it, benefit can’t be proven. |
| Copilot Cowork | A Microsoft 365 Copilot mode to which you delegate a longer multi-step task; charged by consumption. |
| Copilot Studio | A tool for building agents with actions and connectors to company systems. |
| Deployer / provider | AI Act roles: who uses AI (deployer) vs who develops it and places it on the market (provider). |
| DPIA | Data protection impact assessment – for high-risk processing (GDPR Art. 35). |
| Evaluation | Systematic testing of AI quality on a test set of questions – accuracy, grounding, safety. |
| Generative AI | AI that creates new content: text, images, code (Copilot, ChatGPT, Claude, Gemini). |
| Grounding (RAG) | AI answers from retrieved company documents, not “from memory”, and cites the source. |
| Guardrails | Limits – content filters, topic and action restrictions, abuse protection. |
| Hallucination | A plausible-sounding but false AI answer. |
| Jagged frontier | AI excels at some tasks and fails at similar-looking ones – you can’t see it from outside. |
| Microsoft Foundry | An Azure platform for building custom AI apps and agents (formerly Azure AI Foundry). |
| Microsoft Scout | Microsoft’s always-on personal agent (preview since 6/2026); works without prompting. |
| Oversharing | Documents shared too widely – AI finds and uses them. |
| Predictive AI | Machine learning that forecasts or classifies (failure, anomaly, demand). |
| Prompt injection | An attack where hidden instructions in an e-mail or document take control of the AI. |
| Realisation factor | The share of saved time that actually turns into value. |
| Shadow AI | AI tools employees use without company approval. |