Use cases: what works and what failed
Use cases: what works and what failed
Four value patterns
| Pattern | TRAXIA examples |
|---|---|
| Create | bids, case studies, job ads, translations |
| Find and summarise | tender documents, manuals, contracts, site meetings |
| Analyse and decide | project variances, tender win/loss, ticket triage |
| Act | Cowork assembles the monthly report, an agent creates a ticket |
Departments – success and failure
| Department | Use cases | Success | Failure |
|---|---|---|---|
| Marketing and sales | tailored bids, meeting prep, win/loss | Lumen: ~4 h/week per seller (Microsoft figure) | Chevrolet 2023: chatbot “sold” an SUV for $1 |
| HR | job ads, onboarding agent, training | Unilever: AI in early hiring rounds | Amazon: CV model penalised women |
| Finance | variance commentary, payment forecasts, invoice checks | JPMorgan COiN: 360,000 h/year | Zillow 2021: algorithm overpaid for homes |
| Service | triage, technician assistant, complaint replies | +14 % / novices +34 % (study of 5,179 agents) | Air Canada 2024: the company is liable for its chatbot |
| IT and development | code, documentation, helpdesk, security | GitHub Copilot: task 55 % faster | PocketOS 2026: agent deleted the production DB |
AI in ITS – processes vs products
- AI in how we work – the company is a deployer: bids, service planning, reporting, technician know-how.
- AI in what we sell – the company can be a provider: WIM anomalies and calibration, video analytics, predictive maintenance of VMS and level crossings, adaptive junction control.
AI Act
AI systems intended as safety components in road-traffic management are high-risk (Annex III). Obligations from 2 December 2027.
Anatomy of failure – 5 root causes
- No human check – Avianca, Deloitte
- Too much autonomy and permissions – PocketOS, OpenClaw
- Bad data or no grounding – Air Canada, Amazon
- Wrong use case or process – McDonald’s, Zillow
- People and communication – Klarna, Commonwealth Bank
Almost no failure was caused by a “bad model”. It was caused by a management decision.